Welcome to https://www.craftsmeadexports.com (Website). Craftsmead Exports and/or its affiliates provide website features and other products and services to you when you visit or shop at https://www.craftsmeadexports.com, use Craftsmead Exports products or services, or use software provided by Craftsmead Exports in connection with any of the foregoing. Craftsmead Exports provides the Services subject to the following conditions. This user agreement (Terms and Conditions or T&C or Terms or Agreement) is between you (you or End User or your or Buyer or Customer or Registered User) and Craftsmead Exports (Company or us or we or https://www.craftsmeadexports.com or Craftsmead Exports). This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures .Not withstanding anything contained or said in any other document, if there is a conflict between the terms mentioned herein below and any other document, the terms contained in the present T&C shall alone prevail for the purposes of usage of the Site.

Right to changes

Craftsmead Exports reserves the sole right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions every time you purchase products from us or use our Web Site.

Privacy

We view protection of your privacy as a very important principle. We understand clearly that You and Your Personal Information is one of our most important assets. We store and process Your Information including any sensitive financial information collected (as defined under the Information Technology Act, 2000), if any, on computers that may be protected by physical as well as reasonable technological security measures and procedures in accordance with Information Technology Act 2000 and Rules there under. If you object to our current Privacy Policy and your information being transferred or used in this way please do not use Website.

Billing

The price of our merchandise as mentioned on https://www.craftsmeadexports.com is the Maximum Retail Price (MRP) including taxes for the said product at that time. Such MRP shall also mention the taxes applicable in India. Additional applicable taxes may be charged depending upon the destination where the order has to be shipped to. Craftsmead Exports reserves the right to collect taxes and/or such other levy/ duty/ surcharge that it may have to incur in addition to the normal taxes it may have to pay. We may also charge Delivery Charges which may include postal charges/ shipment charges etc. that may be applicable for your delivery destination.

Gift card Credit note policy

• Gift Cards bought on our website will be sent via email. Physical copy of Gift Cards bought online will not be sent separately.
• Gift Cards bought on our website can be redeemed on the website
• Gift Cards cannot be used towards buying additional Gift Cards and cannot be redeemed for cash or store credit.
• Gift Cards can only be redeemed in the same currency in which they are bought (e.g.You can only redeem USD or GBP Gift Card when shipping outside India and INR Gift Card when shipping within India).
• In case of order value exceeding the Gift Card amount, the outstanding balance must be paid by Debit Card/Credit Card/Net Banking or other payment mechanisms available on site for that transaction.
• For one online order, multiple Gift Cards and Credit Notes CANNOT be applied or used in combination with each other.
• To redeem a Credit Note against an online order(s), the customer, in whose name and email address the credit note has been issued,must sign into the account associated with her/him.
• Craftsmead Exports shall not be held responsible for any Gift Card being lost or stolen or redeemed without owners permission.
• Gift Card Credit Note Policies are subject to change at any time without prior notice.

Catalogue pricing

• By changing the country, you will be charged according to the price list associated with that country and NOT by any conversion rate.
• Due to import/trade restrictions, certain products might not be available for delivery in your chosen country.

Shipping processing fee

Our shipping and processing charges are intended to compensate Craftsmead Exports for the cost of processing your order, handling and packing the products you purchase and delivering them to you. For further information please refer to our Shipping Payment Policy.

Payment

While availing any of the payment method/s offered by us, we are not responsible or take no liability of whatsoever nature in respect of any loss or damage arising directly or indirectly to you including but not limited to the following: (a) lack of authorization for any transaction/s; (b) or exceeding the preset limit mutually agreed by you and between your Bank/s; (c) or any payment issues arising out of the transaction; (d) or decline of transaction for any other reason/s.
All payments made against the purchases/services on https://www.craftsmeadexports.com by you shall be as against the MRP and other charges displayed on the website and shall be in terms and conditions of the third party Online Payment Gateway Services as adopted and applicable to your transaction as approved by Craftsmead Exports. Before shipping your order to you, we may request you to provide supporting documents (including but not limited to Govt. issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This may be done so as to ensure a safe and a fool proof online shopping environment to our users.
Craftsmead Exports may employ third party facility providers, for Payments on the Website. Such payments can be made through the electronic or through Cash on delivery transactions, as may be permitted by Craftsmead Exports which shall be at its sole discretion. Use of such third party services will be governed by their User Agreement, Seller Terms, Conditions and other rules and policies as may be required and applicable for your nature of activities.

Delivery

Craftsmead Exports endeavors but does not guarantee delivery of products in the stipulated time period as mentioned on the purchase of the product. In no manner can the contract be repudiated if Craftsmead Exports fails to deliver any one or more products in the stipulated time frame. However, if you fail to take the delivery of the goods, Craftsmead Exports may at its discretion to charge you for additional shipping cost.

Loss in transit

Craftsmead Exports endeavors to provide seamless customer experience.But in certain cases like goods lost in transit, Craftsmead Exports will try to recover the goods and get them delivered to you as soon as possible or will work on other alternatives on case to case basis. This might impact the delivery of the product and/or its timelines.

Refunds returns

Craftsmead Exports shall make all endeavors to deliver defect free products to the purchasers. Craftsmead Exports does not take title to any rejected items purchased by the user unless the item is received by Craftsmead Exports. Any item purchased on our website does not qualify for any return unless the product delivered is damaged or has manufacturing defects. The defective and/or damaged goods so received shall be communicated to Craftsmead Exports within 24 hours of its receipt. Any communication received after 24 hours of delivery shall not qualify for return unless expressly covered by the product warranty even in case the said product has been wrongly delivered.
Craftsmead Exports holds the sole discretion to determine whether a refund can be issued. For further information please read our Returns Exchanges Policy.

Product Description

Products displayed on Craftsmead Exports attempts to be as accurate as possible. However, Craftsmead Exports does not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free. If a product offered by Craftsmead Exports is not as described, your sole remedy is to contact Craftsmead Exports within 24 hours of receipt and Craftsmead Exports reserves the right to provide a solution as per its discretion. Craftsmead Exports is not liable to issue any refunds or allow exchanges and/or returns as a matter of policy.

Product compliance

Products displayed/ sold on the Craftsmead Exports website are manufactured/ procured as per the applicable Local Laws of India and are in conformity with the required Indian industry standards.

Product Pricing Disclaimer

The prices displayed on our website may differ from prices that are available in other mediums or channels. Further the prices displayed in our catalogs are quotes which may vary from country to country for the same product. Prices shown on the website both for India and in other International Countries are subject to change without prior notice. These prices only reflect the MRP and do not include shipping and taxes which may be extra as applicable.

Inaccuracy Disclaimer

From time to time there may be information on our Website or in our catalog that may contain typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Craftsmead Exports reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice.

Warranties Liability

All information, content, materials, products (including software) and other services included on or otherwise made available to you by Craftsmead Exports are provided on an AS IS and AS AVAILABLE basis, unless otherwise specified in writing. Craftsmead Exports makes no representations or warranties of any kind, express or implied, as to the operation of the services, or the information, content, materials, products (including software) or other services included on or otherwise made available to you through Craftsmead Exports, unless otherwise specified in writing. You expressly agree that your use of the website is at your sole risk.
Craftsmead Exports does not warrant that this Website will be constantly available, or available at all or that any information on this Website is complete, true, accurate or non-misleading.
We will not be liable to You in any way or in relation to the Contents of, or use of, or otherwise in connection with, the Website. You acknowledge, by your use of this Website, that your use of this Website is at your sole risk, that you assume full responsibility for all risks associated with all necessary servicing or repairs of any equipment you use in connection with your use of this Website, and that Craftsmead Exports shall not be liable for any damages of any kind related to your use of this Website.
Though Craftsmead Exports shall make all endeavor to protect its websites from any viruses or other illegal use of its website. However we do not warrant that this site; information, Content, materials, product (including software) or services included on or otherwise made available to You through the Website; its servers; or electronic communication sent from us are free of viruses or other harmful components. Nothing on Website constitutes, or is meant to constitute, advice of any kind.
All the Products sold on Website shall be solely governed by the Indian Laws. In the event we are unable to deliver such Products due to implications of different territorial laws, we will return or will give credit for the amount (if any) received in advance by us from the sale of such Product that could not be delivered to You. It is YOUR responsibility to ensure that the products purchased on this website is not restricted in your territory. Craftsmead Exports shall not be responsible for any non-compliance with regard to the local laws of that territory for any product available on this website.  will not be liable for any damages of any kind arising from the use of any service, or from any information, content, materials, products (including software) or other services included on or otherwise made available to you through the website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.